At Mush Mush, we are committed to delivering high-quality slime products and ensuring your satisfaction. While we typically do not offer refunds or returns, we recognize that sometimes products may be damaged during shipping. In such cases, please follow our refund policy below:
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Damaged Products: If you receive a damaged product, contact us at info@mushmush.co within 3 days of receiving your order. Please include:
- Your order number
- A detailed description of the damage
- Clear photo evidence of the damage
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Evaluation and Resolution:
- Once we receive your information, we will review your case.
- If the damage is confirmed, we will either: a. Send a replacement product free of charge b. Issue a refund for the damaged product
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Non-refundable Situations:
- Products that have been used, altered, or damaged due to improper handling after delivery are not eligible for a refund.
- Handmade slime can naturally vary in color or texture, which does not count as damage.
- Since slime is sensitive to temperature changes during transit, it might arrive over-activated (too firm) or under-activated (too sticky). Don’t worry—this is completely normal! These issues are easy to fix, and we’ve got you covered. Check out our Slime Care Blog for simple tips on how to get your slime back to the perfect consistency.
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Response Time:
- We aim to respond to all refund requests within [insert timeframe, e.g., 48 hours].
- Please ensure your email includes all necessary details and clear photos to help speed up the process.
For any additional questions or concerns, feel free to reach out to us at info@mushmush.co. We appreciate your understanding and support!
